Cancellations require written notice. If you cancel 180 or more days before your event, you may be eligible for a refund of up to 100%. Please review your rental agreement for complete cancellation terms, timelines, and any applicable fees.

Yes. Special Event Liability Insurance is required for all events at ROW 24. Your policy must list Row 24 LLC as an additionally insured party. Most event insurance providers can set this up quickly — it's a standard requirement for venue rentals.

Yes — security is required at all events for the safety of guests and the venue. ROW 24 determines the appropriate level of security based on the size and nature of your event. On-site security is included with your rental.

Yes. A 3% surcharge is applied to all credit card payments. Alternative payment methods may be available — contact us for details.

Yes. ROW 24 has an open vendor policy, giving you the freedom to bring in your own florist, DJ, photographer, planner, and other vendors. We also maintain a curated list of preferred vendors who are familiar with our space.